Refund & Return Policy

Effective Date: August 15, 2026

We want you to be satisfied with your purchase. Please review this policy carefully before placing an order. By placing an order, you acknowledge and agree to the terms below.

1. All Sales Are Final for Change of Mind or Personal Preference

We do not accept returns, refunds, or exchanges simply because a customer changes their mind or no longer wants an item.

Returns and refunds will not be accepted for reasons including, but not limited to:

• Change of mind
• Personal preference
• No longer wanting the item
• Choosing the wrong style, color, or design
• Ordering an item unnecessarily
• The item not being what the customer expected when the item matches its description and images
• The customer finding the item elsewhere at a lower price
• The customer deciding the item is unsuitable after purchase

Customers are responsible for reviewing product descriptions, sizing information, colors, materials, and other product information before placing an order.

2. Exchanges Are Not Available to Circumvent This Policy

An exchange is not available as an alternative to a non-eligible return.

We will not exchange an item when the underlying reason for the exchange is simply a change of mind, personal preference, incorrect selection, or another reason that would not qualify for a return or refund under this policy.

For example, a customer may not purchase an item and subsequently request an exchange for a different size, color, style, or product solely because they have changed their mind or selected the wrong item.

Where an exchange is permitted under this policy, it is subject to the same eligibility requirements as a return. Customers may not use an exchange request to bypass any return restrictions, deadlines, evidence requirements, or return-shipping requirements contained in this policy.

We reserve the right to decline an exchange request if the original item would not otherwise qualify for a return under this policy.

3. Damaged, Defective, Incorrect, or Misrepresented Items

If you believe an item arrived damaged, defective, incorrect, or materially different from its description, you must contact us promptly and provide clear evidence supporting your claim.

Evidence may include:

• Clear photographs of the item
• Photographs of the packaging and shipping box
• Photographs clearly showing the alleged damage or defect
• Photographs demonstrating that the item materially differs from its description
• A detailed written description of the problem
• Any other reasonable documentation we request

No refund or exchange will be issued for an item claimed to have arrived damaged, defective, incorrect, or misrepresented until the item has been returned to us and received for inspection, except where applicable law requires otherwise.

Providing photographs or other evidence does not, by itself, qualify an order for a refund or exchange. We must receive the merchandise before a refund or exchange is approved.

4. Return Authorization Is Required

Customers must contact us and receive return instructions before sending merchandise back.

Unauthorized returns may be refused or returned to the customer at the customer's expense.

The customer must follow all return instructions and deadlines provided by us.

5. Customer Pays Return Shipping

Unless applicable law requires otherwise, the customer is responsible for all costs associated with returning an item to us, including shipping, packaging, insurance, and any other applicable costs.

We recommend using a trackable shipping service and retaining proof of shipment.

We are not responsible for merchandise lost or damaged while being returned to us.

6. Merchandise Must Be Returned Before a Refund or Exchange

Merchandise must be physically returned to us before a refund or exchange will be issued.

Photos, videos, descriptions, or other evidence of an alleged problem do not replace the requirement to return the merchandise.

If the merchandise is not returned within the timeframe specified in our return instructions, the claim may be denied.

7. Inspection of Returned Merchandise

Upon receipt, returned merchandise will be inspected.

If an item is claimed to be damaged, defective, incorrect, or misrepresented, we will determine whether the condition of the merchandise is consistent with the customer's claim.

A refund or exchange may be denied if our inspection determines that:

• The claimed damage or defect did not exist when the item was delivered
• The item was damaged after delivery
• The item was used, worn, washed, altered, or otherwise mishandled
• The item does not correspond to the order or claim
• The reported issue is consistent with normal characteristics of the product
• The customer's claim is not supported by the evidence provided

8. Condition of Returned Merchandise

Except where an item is being returned because of a verified defect or damage that existed upon delivery, returned merchandise must be in the original condition in which it was received.

Items that have been worn, washed, altered, damaged, stained, or otherwise used beyond reasonable inspection may not qualify for a refund or exchange.

9. Disputed Charges and Payment Disputes

If a customer disputes a charge or claims that an order was damaged, defective, incorrect, or misrepresented, the customer must provide reasonable supporting evidence upon request.

We reserve the right to request photographs, documentation, shipping information, or the return of the merchandise before determining whether a refund or other remedy is appropriate.

A payment dispute or chargeback does not automatically entitle the customer to a refund. Customers remain responsible for complying with the applicable return requirements, including returning merchandise when requested.

10. Final Sale and Non-Returnable Items

Products identified as Final Sale, Non-Returnable, or otherwise designated as ineligible for return cannot be returned or exchanged except where required by applicable law.

A customer may not circumvent a final-sale designation by requesting an exchange instead of a refund.

11. Refund Processing

Once an eligible returned item has been received and inspected, we will notify the customer whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method.

The time required for a refund to appear in the customer's account depends on the payment provider or financial institution.

12. Our Right to Review Claims

We reserve the right to investigate all refund, return, and exchange requests and to request additional information or evidence when reasonably necessary.

We may deny a request that does not meet the requirements of this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

13. Contact Us

To report a problem with an order, please contact us using the contact information provided on our website. Include your order number, a detailed description of the issue, and clear photographs or other supporting evidence when applicable.